Thickness & Volume (2 oz)

Customer Satisfaction is Our Priority

We aim to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your item, we have crafted a straightforward and user-friendly return policy for your convenience.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• The product must be in its original condition, unused, and in the original packaging with all tags and accessories included.
• A copy of proof of purchase, such as a receipt or order confirmation, is required for processing a return.

Non-Returnable Items

• Gift cards.
• Personalized or custom-made products.
• Empty product bottles.
• Wear & tear items.
• Damaged products and or items not caused by shipping or company.
• Items marked as "final sale" or "non-refundable" at the time of purchase.

Return Process

• Contact our customer service team at heshima@royaltyhair1115.com or call us at (267) 957-8102 to initiate the return process.
• Securely package the item to prevent any damage during transit.
• Ship the item to the provided returns address, ensuring to include your proof of purchase.

Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• If approved, the refund will be processed to your original payment method within 5-7 business days.
• Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

• We offer exchanges for defective or damaged items. Please contact us within 14 days of receiving your item to arrange an exchange.

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to a fault on our end.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions regarding our return policy, please reach out to us at heshima@royaltyhair1115.com or call us at (267) 957-8102.  We are here to assist you and ensure your shopping experience remains enjoyable.

Thank you for shopping with us!

Almond Oil (Prunus Amygdalus Dulcis), Extra Virgin Olive oil (EVOO), (Coconut Oil (cocos nucifera), Mustard Seed Oil (sarshap tailam), Avocado (Persea Gratissima), (Ricinus Communis (Castor) Seed Oil), simmondsia chinensis (Jojoba) seed oil (Black Seed Oil (nigella), Fenugreek, Peppermint Oil (Mentha piperita), Rosemary Oil (rosemary leaf), Tea tree oil (melaleuca), Lemongrass Oil (cymbopagon), Neem Oil (margosa), Brahmi oil (bacopa), Lavender Oil, Biotin Oil, MSM (methylsulfonylmethane),& Amla (Indian gooseberry oil).